Last updated: 20 July 2026
Vikki Lunez (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect, why, and how you can exercise your rights. This policy is written to be consistent with Singapore\u2019s Personal Data Protection Act (PDPA).
Information we collect
When you browse our site, place an order, or contact us, we may collect:
- Contact details: name, email address, phone number, shipping and billing address.
- Order details: items purchased, order value, delivery preferences, and order history.
- Payment information: processed securely by our payment provider. We do not store your full card details on our servers.
- Enquiry details: information you submit through our Contact or Concierge forms, such as company name, project timeline, or message content.
- Technical data: IP address, browser type, and browsing behaviour on our site, collected via cookies and similar technologies.
How we use your information
We use your information to:
- Process and deliver your orders, including passing necessary details to our courier partners.
- Respond to enquiries, including Concierge and bespoke commission requests.
- Send order confirmations, shipping updates, and (where you\u2019ve opted in) occasional updates about new collections.
- Improve our website and product offering.
- Meet our legal and accounting obligations.
Cookies
Our site uses cookies to keep your basket working correctly, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the site (such as checkout) may not function properly without them.
Sharing your information
We do not sell your personal data. We share information only where necessary to run our business, including with:
- Our website and hosting provider (WordPress.com / Automattic).
- Payment processors, to complete your transaction securely.
- Courier and delivery partners (including Uparcel), to fulfil your order.
- Our overseas suppliers, solely where required to fulfil a bespoke or made-to-order item.
These parties only receive the information they need to perform their specific role, and are expected to handle it securely.
International customers
Vikki Lunez is based in Singapore. If you are ordering from outside Singapore, your information will be transferred to, processed, and stored in Singapore. By using our site, you consent to this transfer.
Data retention
We retain your order and account information for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, and tax obligations.
Your rights
Under the PDPA, you have the right to:
- Ask what personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Withdraw consent to our collection, use, or disclosure of your data, subject to legal or contractual restrictions.
To exercise any of these rights, please contact us using the details below.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The \u201cLast updated\u201d date at the top of this page will always reflect the most recent version.
Contact us
If you have any questions about this policy or how we handle your data, please reach us at lunezvikki@gmail.com or via our Contact page.